Hello Greg! We are currently working on a few things that would help in this kind of situation. We’re in the process of upgrading all water services to radio read, which will ensure that all customers receive consistent actual readings on their bills. We’re also working on converting all customers to monthly billing, so you would notice an issue much sooner. We anticipate both will be in place by summer 2022. Please let me know if you have any other questions!
Water usage - Water department alerts
From "Clean It! Lancaster's Combined Sewer Overflow Control Plan"
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Recently I received a $2000 quarterly water bill for an apartment that I own. It turns out water in the toilet had been running for many weeks contributing to 154,000 gallons being used in that three month time period.
I have been told that some municipalities send alerts to customers when water use is significantly above normal. I do not think that this is something Lancaster does. This kind of program could help homeowners, companies, and landlords investigate potential water leaks and equipment malfunctions much sooner than taking action only after a quarterly water bill is received.
Official updates
Last update: November 16, 2021
Posted on November 16, 2021
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Profile of Greg Newswanger
Posted by:Greg Newswanger
5 years ago
Thanks for the update. While not an alert, monthly bills would help catch this kind of thing much sooner. Good to know this should be in place by summer 2022.
Profile of Patricia Lee
Posted by:Patricia Lee
5 years ago
Ouch! Your suggestion for an alert system is an excellent one. I trust that the technology tracking for water use is sophisticated enough that this would be a relatively easy fix. Looking forward to hearing the city's response.
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Profile of Greg NewswangerGreg Newswanger on November 1, 2021
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