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Neighborhood Quality of Life Survey

The City of Lancaster conducted the annual Neighborhood Pride Survey to assess quality of life in our neighborhoods. The top categories where residents felt they needed more support were:

Neighborhood environment— interactions with neighbors, noise, cleanliness, and transportation
Public safety—safety & police engagement
Housing—quality, cost, and access to housing
Community health and well-being

Based on residents’ answers in those categories, we’d like to gather more information to gain a better understanding of residents’ needs and concerns.

“Quality of life” can be defined as the degree to which an individual is healthy, comfortable, and able to participate in or enjoy life.

Your input helps the City of Lancaster assess how we can improve the quality of life in our neighborhoods.

Phases

Phases overview

Community Feedback

Analyze Community Feedback

Results Summary

February 9, 2024 - August 1, 2024

Survey Results

Project: Neighborhood Quality of Life Survey
Timeline: Survey was active October 2023 - January 2024

Survey Results

General Quality of Life Questions

5 - extremely

1 - not at all

5 - extremely

1 - not at al

5 - extremely

1 - not at all

5 - strongly disagree

1 - strongly agree

5 - strongly disagree

1 - strongly agree

5 - strongly disagree

1 - strongly agree

5 - extremely

1 - not at all

5 - extremely

1 - not at all

5 - strongly disagree

1 - strongly agree

5 - strongly disagree

1 - strongly agree

5 - strongly disagree

1 - strongly agree

5 - strongly disagree

1 - strongly agree

Noise Questions

How often do the following noises disturb you?

1-never; 2-seldom; 3-sometimes; 4-often; 5-all the time.

5 - all the time

1 - never

5 - all the time

1 - never

5 - all the time

1 - never

5 - all the time

1 - never

5 - all the time

1 - never

5 - all the time

1 - never

5 - all the time

1 - never

5 - all the time

1 - never

Fri-Sun - Late-night (10 pm or later)

50.4% (199 choices)

Mon-Thurs - Evening (5 - 9 pm)

46.8% (185 choices)

Mon-Thurs - Late-night (10 pm or later)

45.8% (181 choices)

Fri-Sun - Evening (5 - 9 pm)

43.3% (171 choices)

Mon-Fri - Morning (6 - 10 am)

28.1% (111 choices)

Mon-Fri - Mid-day (11 am - 4 pm)

22% (87 choices)

Noise does not regularly impact me.

17.7% (70 choices)

Sat-Sun - Mid-day (11 am - 4 pm)

17.5% (69 choices)

Sat-Sun - Morning (6 - 10 am)

15.7% (62 choices)

Transportation Questions

driving

93.9% (371 choices)

walking

83.3% (329 choices)

biking

25.1% (99 choices)

rideshare (uber, lyft, etc.)

16.2% (64 choices)

public transportation (bus, train, etc.)

15.2% (60 choices)

other

2% (8 choices)

never

77.7% (307 choices)

1-10 rides

17% (67 choices)

more than 30 rides

2.5% (10 choices)

11-20 rides

2% (8 choices)

21-30 rides

0.8% (3 choices)

No answer

77.7% (307 choices)

shopping/leisure

11.1% (44 choices)

other

8.9% (35 choices)

to get to work

7.8% (31 choices)

access to healthcare

3.5% (14 choices)

to get to school/education

0.3% (1 choice)

Public Safety Questions

safe

65.1% (257 choices)

very safe

23.8% (94 choices)

unsafe

9.1% (36 choices)

very unsafe

2% (8 choices)

I do not use bike lanes

61.3% (242 choices)

unsafe

15.9% (63 choices)

safe

10.6% (42 choices)

very unsafe

10.6% (42 choices)

very safe

1.5% (6 choices)

did not have interation with police in the past year

35.7% (141 choices)

street conversation

25.3% (100 choices)

community engagement event

23.5% (93 choices)

business at the police station

11.4% (45 choices)

program in schools

9.4% (37 choices)

vehicle traffic stop/pulled over

3% (12 choices)

prefer not to answer

2.5% (10 choices)

arrest

0.5% (2 choices)

other (please descrobe below)

27.1% (107 choices)

safe

67.3% (266 choices)

unsafe

18.5% (73 choices)

very safe

11.4% (45 choices)

very unsafe

2.8% (11 choices)

yes

65.6% (259 choices)

unsure

18.7% (74 choices)

15.7% (62 choices)

very positive

32.9% (130 choices)

No answer

27.6% (109 choices)

somewhat positive

15.2% (60 choices)

neutral

15.2% (60 choices)

somewhat negative

3.5% (14 choices)

very negative

3.3% (13 choices)

prefer not to answer

2.3% (9 choices)

very positive

29.4% (116 choices)

somewhat positive

27.8% (110 choices)

neutral

22.3% (88 choices)

somewhat negative

13.2% (52 choices)

very negative

5.3% (21 choices)

prefer not to answer

2% (8 choices)

Please rate your awareness or understanding of the Lancaster City Police policies below on a scale of 1 (not at all aware) or 5 (very aware).

You may have learned about these items on the Police website, social media, or through local media coverage.

5 - very aware

1 - not at all

5 - very aware

1 - not at all

5 - very aware

1 - not at all

5 - very aware

1 - not at all

5 - very aware

1 - not at all

5 - very aware

1 - not at all

92.9% (367 choices)

Maybe

4.3% (17 choices)

Yes

2.8% (11 choices)

Other (please describe below)

49.4% (195 choices)

I see law enforcement as being an institution with systemic issues and discriminatory practices

27.3% (108 choices)

I believe there is too much danger or risk associate with being a police officer

21% (83 choices)

I have concerns about the physical and/or psychological demands of being a police officer

21% (83 choices)

I worry that being a police officer would be too stressful or high-pressure

18.5% (73 choices)

I don’t think I would have good work-life balance as a police officer

14.9% (59 choices)

I don’t see myself represented in the police bureau based on my identity

9.9% (39 choices)

I don’t think I would make a lot of money as a police officer

9.1% (36 choices)

No answer

7.1% (28 choices)

I don’t think I would have a lot of opportunities for career growth

3.3% (13 choices)

Community Health & Well-Being Questions

good

41.8% (165 choices)

excellent

38.2% (151 choices)

fair

15.9% (63 choices)

poor

3.5% (14 choices)

unacceptable

0.5% (2 choices)

I will be able to afford my housing for the next 6 months.

78.2% (309 choices)

I am struggling to afford my housing now and expect to continue to struggle to afford my housing for the next six months.

11.9% (47 choices)

I can afford my housing now, but could become unable to afford my housing in the next 6 months.

9.1% (36 choices)

I will be displaced from my housing within the next 6 months.

0.8% (3 choices)

neutral

40% (158 choices)

agree

34.2% (135 choices)

disagree

12.9% (51 choices)

strongly agree

7.8% (31 choices)

strongly disagree

5.1% (20 choices)

5 - strongly disagree

1 - strongly agree

yes

71.4% (282 choices)

unsure

16.7% (66 choices)

11.9% (47 choices)

How easily can you access these things in your community?

1-not at all; 2-somewhat; 3-mostly; 4-always

4 - always

1 - not at all

4 - always

1 - not at all

4 - always

1 - not at all

4 - always

1 - not at all

4 - always

1 - not at all

Participant Information

Southwest (SoWe, Cabbage Hill, West Lancaster, Prospect Heights, South Side)

30.9% (122 choices)

Northeast (Ross, Musser Park, East Side)

28.9% (114 choices)

Northwest (Chestnut Hill, College Park, Stadium District)

22% (87 choices)

Southeast (Churchtowne, Mussertown, Stevens, Conestoga Heights)

8.4% (33 choices)

Downtown (Central Business District)

3.5% (14 choices)

I don’t live in the City

3.5% (14 choices)

Northeast Annex

1.5% (6 choices)

Southwest Annex

0.8% (3 choices)

Northwest Annex

0.5% (2 choices)

1-5 years

36.7% (145 choices)

More than 20 years

23% (91 choices)

6-10 years

18.5% (73 choices)

11-20 years

17.5% (69 choices)

Less than 1 year

4.3% (17 choices)

25-34

23.5% (93 choices)

35-44

23.5% (93 choices)

45-54

20% (79 choices)

55-64

14.7% (58 choices)

65-74

13.4% (53 choices)

75-84

2.3% (9 choices)

Prefer not to answer

1.5% (6 choices)

18-24

1% (4 choices)

85 or older

0% (0 choices)

81.8% (323 choices)

yes

10.4% (41 choices)

prefer not to answer

7.8% (31 choices)

White

80.3% (317 choices)

Do not wish to identify

10.6% (42 choices)

Other (describe below)

5.1% (20 choices)

Black/African American

4.3% (17 choices)

Asian

1% (4 choices)

Asian Middle Eastern or North African

0.5% (2 choices)

American Indian/Alaska Native

0.3% (1 choice)

Native Hawaiian/Pacific Islander

0.3% (1 choice)

Female

65.6% (259 choices)

Male

28.1% (111 choices)

Prefer not to answer

4.6% (18 choices)

Non-binary

1.8% (7 choices)

Neighborhood Quality of Life Survey

Phases

Results Summary

Survey Results

Participants Timeline

Survey Results

General Quality of Life Questions

How much does litter/trash negatively impact your quality of life?

How much do public safety concerns negatively impact your quality of life?

How much does your health status have a negative impact on your quality of life?

My neighbors respect each other.

My neighborhood is clean.

My neighbors keep their properties maintained.

How much does noise negatively impact your quality of life?

How much do housing conditions negatively impact your quality of life?

I know my neighbors by name.

I feel like I belong in my neighborhood.

My neighborhood has an appropriate amount of public trash cans.

I know who to contact with concerns about litter, trash, or weeds.

Noise Questions

How often do the following noises disturb you?

vehicle engines

noise from parks

restaurants or bars

animals (dog barking)

special events

neighbors

businesses (stores, services, shops, etc.)

construction

What time of day does noise most impact you?

Transportation Questions

What methods of transportation do you utilize?

How often did you use public transportation in the past 6 months?

If you have used public transportation in the past 6 months, for what purposes did you use public transportation?

Public Safety Questions

How safe do you feel in your neighborhood?

How safe do you feel when you are using bike lanes to get around Lancaster City?

Have you had any of the following interactions with Lancaster City Police in the past year?

How safe do you feel when you are using sidewalks to get around Lancaster City?

Do you feel comfortable contacting the Lancaster City police?

If yes, how would you rate your experience with the officer(s)?

What is your general attitude of the Lancaster City Police Bureau?

Please rate your awareness or understanding of the Lancaster City Police policies below on a scale of 1 (not at all aware) or 5 (very aware).

Use of Force Policy

Recruitment Requirements

Police Academy/Training Requirements

Use of Force Quarterly Reports

Police Officer Salary & Benefits

Community Engagement Efforts & Activities

Would you ever consider becoming a Lancaster City Police Officer?

Have any of these factors kept you from pursuing employment as a Lancaster City Police Officer?

Community Health & Well-Being Questions

How would you rate the condition of your current housing relevant to your health and safety?

Which statement best describes your ability to afford your current housing situation?

My community supports my health and well-being.

I know who to contact with concerns about housing.

I want to be living in Lancaster City 12 months from now.

How easily can you access these things in your community?

healthy foods

sidewalks/walking paths

public transportation

parks and recreation

healthcare

Participant Information

What neighborhood do you live in?

How long have you lived in your neighborhood?

What is your age range?

Do you identify as Hispanic/Latino/Spanish Origin?

How do you describe your racial identity?

How do you identify your gender?